Anita Smith Yoga Support
Please browse our Frequently Asked Questions (FAQ) shown below.
Click on a question to see the answer.
If you have further questions please email us at
Before You Begin
Disclaimer
Please consult your doctor before starting any diet or exercise program. By using our videos, you understand and agree that neither Anita Smith Yoga nor any persons associated with it have any liability to you for any injury or loss you may suffer in connection with any content we may post on the Anita Smith Yoga website, YouTube, or any other of our social media and video distribution platforms.
Should I practise if I am pregnant, or if I have injuries or medical conditions?
If you are pregnant, or if you have past or present injuries or medical conditions, please check with your registered physician before taking part in any content on our website. No matter what your experience is, remember to always listen to your body.
General Information
Why do I not receive any emails?
If you expect an email from us and you cannot find it, please follow these steps:
1) Check your spam folder as our email may have ended up there
2) Make sure that the email address you are checking is the same email address connected to your membership with Anita Smith Yoga
3) Please make sure that all notifications are enabled on your account page. Click on 'Account' in the top menu, then click on the 'Profile' tab and make sure all notification boxes are ticked and click on 'Save Changes'
4) If all else fails, please contact us at namaste@anitasmithyoga.com
How and where can I access Anita Smith Yoga?
Go to anitasmithyoga.com on any web browser directly from your computer, laptop, or any device that has a web browser.
How do I change my password?
To change your password, please follow these steps:
1) Open anitasmithyoga.com and sign in
2) Click on 'Account' in the top menu
3) Click on the 'Profile' tab
4) Click on 'Change Password'
5) Enter your current password and a new password and click on 'Save Changes'
I forgot my password. How do I reset it?
If you have forgotten your password, please follow these steps:
1) Open anitasmithyoga.com and click on 'Sign In'
2) Click on 'Forgot Password'
3) Enter your email address and click on 'Send Instructions'
4) You will receive an email with instructions on how to reset your password
How do I change my account information?
To change your account information, please follow these steps:
1) Open anitasmithyoga.com and sign in
2) Click on 'Account' in the top menu
3) Click on the 'Profile' tab
4) Here you can change the 'My Public Info', 'My Private Info' and 'My Notifications' sections
5) Click on 'Save Changes'
Membership Plans
How do I join?
To join Anita Smith Yoga, please follow these steps:
Click on the 'Start Your Membership' button, or the 'Join Now' button in the header
Pick your membership plan (Free Limited, Premium Unlimited Monthly or Premium Unlimited Yearly) and click on the button 'Choose Membership'
Enter your email address, full name and a new password. If you agree with the Terms and Conditions, tick the checkbox and click on 'Continue'
If you chose the Free Limited Membership, please click on 'Enter Coupon/Gift Code', type in FREE, click on 'Apply' and click on 'Purchase for free'. If you chose a Premium Unlimited Membership, please select your preferred payment method (credit card or Paypal), provide the information required and click on 'Purchase Membership'
The video library opens and you have direct access
You will receive a welcome email and a confirmation email. If you don't see these emails, please check your spam box and add our email address to your contact list
You now have access to Anita Smith Yoga! See you on the mat!
How do I buy a gift card?
Please click on 'Gift Cards' in the top menu or on 'Buy Gift Card' at the bottom of our website and follow the instructions on the page.
How do I redeem a gift card?
Please click on 'Redeem Gift Card' at the bottom of our website, enter your gift card code and press the claim gift card button.
What membership plans do you offer?
Anita Smith Yoga offers three membership plans:
1) Free Limited
2) Premium Unlimited Monthly - USD $24.99/month
3) Premium Unlimited Yearly - USD $249.99/year
What is included with a membership?
Free Limited membership:
✔ Access to a limited selection of videos
✔ Receive monthly theme introduction videos
✔ Receive weekly video suggestions
Premium Unlimited membership:
✔ Unlimited access to all yoga and wellness videos
✔ Communicate directly with Anita Smith
✔ Access to our community page
✔ Receive monthly theme introduction videos
✔ Receive weekly video suggestions
How do I change my membership plan?
To change your membership plan, please follow these steps:
1) Open anitasmithyoga.com and sign in
2) Click on 'Account' in the top menu
3) Click on the 'Purchases' tab
4) Click on 'Change'
5) Select your desired membership plan and click on 'Subscribe Now'
6) To confirm the change please click on 'Change Membership'
How do I cancel my membership?
To cancel your membership plan, please follow these steps:
1) Open anitasmithyoga.com and sign in
2) Click on 'Account' in the top menu
3) Click on the 'Purchases' tab
4) Click on 'Cancel Membership'
5) Please leave some feedback for us and click on 'Continue Cancellation'
Once you've cancelled, you won't be charged again. Your membership will continue until the end of the current membership period.
Streaming and Casting
How do I access Anita Smith Yoga on my smartphone or tablet?
Visit anitasmithyoga.com using your web browser on your smartphone or tablet. Then log in to your Anita Smith Yoga account. Our website is responsive and will adapt to screen sizes on any device.
How do I access Anita Smith Yoga on my TV?
There are three options:
1) Visit anitasmithyoga.com using your web browser on your laptop or desktop computer. Then log in to your Anita Smith Yoga account. Connect your laptop or desktop computer directly to your TV using an HDMI cable
2) Visit anitasmithyoga.com using your SmartTV’s web browser. Then log in to your Anita Smith Yoga account
3) Visit anitasmithyoga.com via Chromecast. Please see the next question for more details
How do I access Anita Smith Yoga via Chromecast?
1) Make sure Chromecast is set up properly on your Chromecast device (for example your TV)
2) Make sure your streaming device (for example your laptop or smartphone) is connected to the same WiFi network as your Chromecast device
3) Open the video on your streaming device and click on the Chromecast icon at the bottom right of the video player. If you don't see the Chromecast icon, please try restarting your streaming device
4) Select the desired Chromecast device and the video will begin playing on the Chromecast device
The videos do not playback smoothly, how can I fix this?
Video playback quality depends on many factors including the device being used, the internet browser, internet connection quality and many other variables. If there are playback issues, please try the following:
1) Make sure you have a fast and stable internet connection
2) Refresh your browser
3) Restart your wireless router or modem
4) Lower the video quality setting
5) Try using a different device
6) Switch to a modern browser like Google Chrome, Firefox or Safari
7) Make sure you are using the latest version of your browser
8) If you are using an Android device, please make sure you have the latest version of Android installed along with Google Chrome
9) Disable any extensions or plug-ins related to your browser
Billing
How can I use a coupon code?
Coupon codes can be entered on the checkout page. If the code is valid, the discount will be applied immediately and clearly shown on the screen. If you have any further questions, please contact us at namaste@anitasmithyoga.com.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring membership plan billing (or subscription billing), and therefore may be declined. Alternatively, you could try using a different credit card.
How does billing work?
You will be invoiced for your membership at the start of each billing period, either monthly or annually, and at the cost of your membership plan. Your membership plan will automatically renew unless it is canceled 24 hours prior to the end of the billing period. Payments are non-refundable.
How do I update my billing information?
To update your billing information, for example to use another credit card, please follow these steps:
1) Open anitasmithyoga.com and sign in
2) Click on 'Account' in the top menu
3) Click on the 'Purchases' tab
4) Click on 'Change Payment Method'
5) Select your desired payment method
6) Provide the information required and click on 'Save Changes'
Can I get a refund?
We do not offer refunds as we offer a Free Limited membership.